What payment methods do you accept?
You can pay by cash, cheque, or via bank transfer. We accept all major cards including American Express. Some credit card companies charge us a fee when you pay with their cards and therefore a credit card fee may apply.
How do I pay?
We require payment in full on in stock items. On made-to-order items we require a 50% deposit, with the balance payable on completion of your product. Once the balance is received our delivery team will contact you to arrange delivery. Please note we are only able to arrange delivery once cleared funds have been received in our account.
How long does it take to make your furniture?
For our standard collection we offer an industry-leading product lead time of approximately 4-5 weeks from receipt of a 50% deposit and all fabrics. For bespoke our lead times are 5-6 weeks commencing from receipt of the deposit, fabric, confirmation of leg finishes and any signed off client drawings where applicable.
Can I supply my own fabric?
Yes we are more than happy for you to provide your own fabric, please consult our fabric section to find out more.
Do I have to confirm my fabric choice when I place the order ?
Yes, in order to guarantee delivery times you will need to confirm your fabric choice as soon as possible after placing your order.
Can I supply my own fabric?
Yes we are more than happy for you to provide your own fabric, please contact us to find out more.
Can you store the furniture for me?
Unfortunately we are unable to store furniture items, however we can arrange for a company to store them for you. Please contact us to arrange a quote.
Is there a guarantee?
Yes. All handcrafted solid beech frames for all our sofas are fully guaranteed for 15 years. Fabric will wear depending on usage and treatment. Please follow the care instructions for all fabrics used.
Where do you deliver?
We deliver throughout London and the Home Counties. For any other addresses on the UK mainland we can deliver via a dedicated carrier. If you live abroad we can arrange for your products to be shipped. Please speak to a member of our sales team to arrange a estimate
How soon can you deliver?
Delivery will depend on current lead times, which will be advised upon purchase.
What if access if to my property is a problem?
Where access is limited we are able to adjusts our designs using bolt on arms and backs for ease of delivery. Simply let us know your concerns and we will make the necessary arrangements. We are also able to arrange for items to be assembled on site.
Do you deliver on weekends?
We are able to offer a Saturday delivery service with a surcharge to our weekday delivery rate as calculated by our website. Please contact us to find out more about arranging a Saturday delivery.
Is there a standard delivery charge?
No, our delivery charge is calculated according to a number of factors including location, number of items purchased, floor level and accessibility. The price will vary depending on your situation and order volume, therefore please consult with an advisor to find out what charges will be applicable to your order.
